Social Media Allows David to Out-Market Goliath

Ten years ago LinkedIn, Twitter, and Facebook did not exist. Twenty years ago hardly anyone had a personal computer. Thirty years ago Cable Television was just starting to come into it’s own. Forty years ago you had 5 channels or less on TV dependent upon how well the tin foil on the rabbit ears worked. What you know today will change tomorrow.

Most of our client’s are small to mid-size companies that cannot match up against their larger competitors in terms of money, labor, and resources. To out-market the competition they have to out-smart them.

In a recent article Malcome Gladwell discusses how David’s can improve their chance of beating Goliaths. Normally David is successful less than 30%. But, when David understands that he cannot compete on Goliath’s terms (think normal industry practices) and chooses an unconventional strategy, the success percentage more than doubles.

Recently someone asked what it is that Social Media Sonar does. Our answer was that we help David out market Goliath using traditional advertising, marketing, and social media.

We still believe that traditional means of marketing including direct mail, radio and television ads, and even newspaper ads have their place.    Social media, though, allows us to cost effectively build a community of people, communicate one to one or en masse, engage in conversations, generate leads, and drive revenue.

It is understanding how it all works together in a comprehensive strategy that makes it work. You can choose to use traditional advertising and marketing, social media, or both.

Can You Track Social Media ROI?

tracking social media roi“Can you track social media ROI?” is a simple yes or no question. Unfortunately the answer isn’t so Black and White. And, it seems the more people think about it the more mis-construed things become.

One problem with tracking social media ROI is that people often start with a flawed definition. If the words engagement, traffic, bounce rate, retweets, comments, Diggs, Stumble’s, etc are included in your definition you are already off track.

I’m not saying that you should not track or measure these items. Some of these measurements may be defined as key performance indicators and indicate whether or not you are on the right path. They just don’t belong in the ROI equation. Continue reading Can You Track Social Media ROI?

What’s the Point of Social Media?

Have you ever stopped to ask yourself that question? How did you answer it? What if we ask someone else? Are they likely to give the same answer or a different one?

We’re also likely to give a different answer than people at the top social sites would give. So lets look at the point of several sites.

  • LinkedIn: To help professionals network and deepen the relationships they already have or are just developing.
  • Facebook: It’s changed in scope from its origins but Facebook allows us to engage with our friends and families on a more personal level sharing experiences, video, photo’s, etc.
  • Twitter: Twitter lets us stream micro thoughts to others and see what others are thinking or up to.
  • You Tube: Allows you to post to share experiences, entertainment, outrage, etc with others. Continue reading What’s the Point of Social Media?

3 Requirements for Social Media

In social media you really only have one thing to set you apart from your competition…content. Now content is a pretty encompassing word and I guess you could say in life all that you have to set yourself apart is the content of your actions, the content of your beliefs, the content you speak, and so on.

So to be more specific the only content that will set you apart in social media is buyer centric content …content that speaks to your prospects in their voice from their perspective. The old adage that there is no “I” in team applies here because you and your prospect form a team. And just like a coach seeks to get his team to perform at a high level, you need to get buyers to to take action. Continue reading 3 Requirements for Social Media

How’s Your Social Media Swing?

I’ve heard it all. Social media is the greatest evolution in marketing to its the biggest waste of time and money. I agree with both. Its not the tool itself but how it is used.

If I had Tiger Woods’ golf clubs I would still suffer the same severe handicap. I do have a Ken Griffey Jr. autographed Louisville Slugger but I’m not likely to do more than stir air if I faced even your average major league pitcher. Its not about the bat or the club; its about the swing.

Hitters in baseball have batting coaches and even Tiger has a swing coach. Today we’re going to take a look at some basics to craft your social media swing. Continue reading How’s Your Social Media Swing?

The New LinkedIn Inbox

I woke up this morning and saw that LinkedIn finally aded the new inbox to my account.  I first saw the inbox about 2 months ago and wondered when it would be released to more people.  Most of my client’s still have the old inbox, so if you have not been upgraded be patient.  It should roll out over the next couple of months.

Here is a video of the new Inbox. Continue reading The New LinkedIn Inbox

Top Moments in Social Media

I was doing some research the other day and decided to see if I could find the definitive moments in social media.  I was able to find numerous yearly top 10 reviews but didn’t have much success finding a list from the early 2000’s to today.  So even though I didn’t find  “the” top moments, I did find some moments that I think would at least be on the list for consideration.

  1. iPhone is Launched
    Prior to the iPhone launch cell phones could access the internet ..the iPhone just did it phenomenally better. From the touch screen, to the emergence of apps, to actually being able to read a website on a smart phone, the iPhone took mobile by the hair and dragged it from cool to useful. 

    It didn’t take me long to pass my Blackberry on to my wife so that I could sport an iPhone.

  2. Iran Election Protests
    There have been revolutions and protests in closed nations before. Twitter though gave a face to the Iranian elections protests, allowing previous restricted content, photos, and stories to make it past the media monitors and filter to the masses. 

    Lack of a free press is no longer a hindrance to the truth being told or shown. Continue reading Top Moments in Social Media

When to DIY and When to Call in the Experts?

I’m a Do it Yourself kind of person. Part of it is that I think I can do just about anything I put my mind to it. Part of it is why not do it myself and save a buck. And the challenge is often a huge part of it. Can I pull it off and gain a little more experience.

For the last year I’ve looked to change the SONARconnects logo, creating a range of designs. Scott Dunn, the founding partner was happy with the existing logo and more than anything put up with my logo suggestions I think to amuse me. Continue reading When to DIY and When to Call in the Experts?

Social Media, Cheesecake, and Paying Attention: $5.99 to Create a Fanatic

cheesecake from Copeland's AtlantaWhat’s a customer worth to you? How many times will they buy? What’s their average purchase in terms of dollars? What’s the value if they go from a customer to a fanatic and generate ongoing word of mouth with everyone they know?

I recently posted a question to a LinkedIn group “Is Twitter Noise or an effective Business Tool?” The responses are mixed, though more see it as an effective business tool. But many say they just don’t get it. I think those that don’t get it just haven’t taken the time to think creatively and strategically about how to put to use the ability to communicate and engage with potentially hundreds or thousands of potential prospects, customers, and fanatics.

So let’s look at a success story. Continue reading Social Media, Cheesecake, and Paying Attention: $5.99 to Create a Fanatic

4 Twitter Statistics to Encourage Tweeting

I was doing some research this week reading various blogs and news articles and decide to write down some of the statistics that caught my eye. A set of these statistics focused on Twitter and how people are using the service to take action.

43% Follow Brands on Twitter Looking for Deals and Offers
One of the first things we do with a new client is ask them the following question, “If I follow you on Twitter, what’s in it for me?”

Now we know that some people will follow a business back to help build their own network. But, what about others. Are you providing value to them? What will capture their attention?

Coupons, discounts, special offers are a great way to engage customers and prospects. We recently ran a promotion with Copeland’s Atlanta where they gave away $50 gift cards to the first 5 people that walked into a location and said “Best Brunch in Atlanta”. Continue reading 4 Twitter Statistics to Encourage Tweeting